I loved the color, the yarn and style. I have spent hours on the phone and taken time off work for delivery. New cushions or new couch. West Elm Chest Of Drawers review: Fixed drawers. They have been looking on internet for new throw from ANOTHER STORE for me! It is Oct 23 and still waiting... I would get notification that new table it is ready for delivery to my house, so I arrange my schedule (and work) to accommodate that. While I knew the item was on back order, I kept checking on the shipping status. No prior/future orders or orders that are already placed can be adjusted. " I laughed so hard... WholesaleShelfCorporation.com had a seasoned corporation that fit my need like... My order still not received?? When it comes to pay, I give her my reward card for $25 and she asks if I will be using my west elm card. All rights reserved. I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. They confirmed the purchase and a few days later I got an... Last week, I purchased patio furniture from West Elm. Website says to expect shedding but it will stop in 3-6 months. Sale pricing and promotional offers are based on many factors, such as purchasing history, stock allowance and future purchase orders. It was actually going to be one of favorite things in room. After six months I asked for my order to be canceled. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. That was a long time to … I asked them, since my order had not been received to honor the sale price and this is the response I got, "Please know that all of our sales and promotions are managed by our Corporate Marketing Team. west elm NEWLYWED DISCOUNT Receive 10% off any purchase for 6 months after your wedding. The price level of this organization is high according to consumer reviews. After major surgery Ill finally get to rerun the damaged throw to store. Review #2297638 is a subjective opinion of poster. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with West Elm. West Elm was first mentioned on PissedConsumer on Oct 04, 2009 and since then this brand received 674 reviews. I hope the Kansas City store has to close. I say it is my husbands card, as he does most of the shopping for our homes. User's recommendation: Never shop at Westelm. Westelm is a shady company with bad products, terrible customer service, and even worse delivery system. All I get is emails asking how my service was ? Review #2098510 is a subjective opinion of poster. The original order was placed in August and was told delivery would be October 26. then it went to November 2 then changed to November 9 then changed to November 14 now changed again to November 20. Unbelievable. Pissed Consumer © 2020 All I have tried calling and am out on hold. asked the manager, spent hours on the phone and no resolution, I would like to ask about delivery of order number 300870****43. ! West Elm ranks 279 of 1470 in Furniture and Decor category. We have all of our receipts for purchases made and there is no purchase for the amount charged. She then replies accusingly, well how did you get the rewards? Ordered a dining table online August 20th. Review #2144465 is a subjective opinion of poster. I still have not receive it yet. Review #2128309 is a subjective opinion of poster. After several attempts, West Elm sent us a package, hopefully with all the spare parts that were missing.They didn't communicate with us, nor informed us about when their crew will come back to assemble it. The first time 20% off November 5th, the second time for "Black Friday" sales. PRIVATE SHOPPING APPOINTMENTS Join us in stores with our registry specialists who will help you create the perfect registry. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Order number 723894 was returned via post office on 7th September recorded delivery. What is your customer experience with West Elm? She says, well you can't get the rewards without the credit card. I purchased a Henry sofa on-line thinking West Elm was a quality line. I paid hundreds for delivery and waited forever for the item to be "manufactured" and shipped. Due to the long wait in the... Not bad, but could've been way better. West Elm still cant tell me when they are going to deliver them. I hate this couch. I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and... Dear customer service The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. What is the purpose of complain board if no one reponse to my post and every time I call to find out about the status I got the "We don't know" answer. After a month, one of the tubes stopped working. It will cost me more money later on to swap the bed for my kid from out of town. A little frustrated, I say, well can you order one and have it shipped to me? I was quoted 4-6 week delivery for a section I purchased and received the item 9 weeks later. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. Well, this item I ordered was a surprise for my fiance& he ruined the entire surprise by not following the delivery instructions given via email, text & over the phone.
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